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F.A.Q.

We love to hear from our H.E.R. Team Crew! Please feel free to contact us at herteamfit@gmail.com

H.E.R Team FIT F.A.Q.

What currency are the prices I see in the site?

  • All prices are in USD.

I just placed an order, when will it ship?

    • We try our best to ship items as fast as we can. Please allow 1-2 days processing time before your order ship
    • Average shipping times are 5-7 days.
    • Tracking numbers will be updated after your order has been SHIPPED.
    • If you don't have a tracking number after 2 business days please email us at herteamfit@gmail.com

    I am not in love with my order, can it be returned? 

      • No refunds are available on our products. 
      • For all apparel orders please make sure to use our sizing chart.
      • Exchanges are available for damages or defects.
      • Store credit will be issued for any items returned due to damages or defects.
      • Returns/Exchanges are accepted within 7 days of the delivery of your order. 
      • Return labels are not provided. You are responsible for any fees for shipping your return.
      • We are not responsible for lost/stolen packages.
      • Before you ship your return please email herteamfit@gmail.com so we can process your return.

      Can I cancel my order?

      • You are able to cancel your order with no penalty within 24 hours! You must cancel your order before it ships. Email us at herteamfit@gmail.com

      I have entered an incorrect address, what do I do now?

      • If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at herteamfit@gmail.com
      • If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

      How long does shipping take?

        • Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days.

        I have a question that wasn't answered, can you please help?

        Absolutely! We are here to help you make your shopping experience a breeze! Please send us an email at herteamfit@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number.

        We appreciate your business!